Refund Policy

Refund Policy

Last updated: 2026-06-05

This Refund Policy describes when Credits can be refunded. It applies in addition to the Terms of Service.

1. No Automatic Refunds

Failed Operations are not refunded automatically. Every refund request is reviewed individually by our admin team. If you believe an Operation should be refunded, open a support ticket as described below.

2. How to Request a Refund

Open a support ticket from your account dashboard (or via Telegram if your purchase channel is a Reseller) and include the following evidence:

  • Operation ID(s) — found in your operation history.
  • Proper logs — the diagnostic log saved by the tool for that Operation. The tool saves this automatically; you can copy it from the operation history page.
  • Tool screenshot — a clear image of the tool window showing the error message at the time of the failure.
  • Device photo — a photo of the physical Device the Operation was attempted on, ideally showing its serial number or IMEI label.

Refund requests without all four pieces of evidence may be delayed or declined.

3. Review Process

Our admin team reviews each request and decides whether to refund based on:

  • Whether the failure was caused by our side (server error, account issue, infrastructure outage) — usually refunded.
  • Whether the failure was caused by the Device itself (unsupported model, FMD on, factory-locked, etc.) — case-by-case; we may offer a partial refund if the failure was foreseeable on our side but not communicated.
  • Whether the request is supported by the evidence required in Section 2.

We aim to respond within 48 hours of receiving a complete request. Refunds, when approved, are credited back to your Credit balance.

4. Reseller Refunds

If you purchased your Credits through a Reseller, your refund request should first go to your Reseller. Resellers can issue refunds at their discretion within their own customer-support policy. We do not directly refund end users of Resellers — work with the Reseller you bought from.

5. Credit Top-Ups Are Non-Refundable

Once Credits are delivered to your account (via admin top-up or Reseller transfer), the underlying payment is non-refundable. We do not return the money to the original payment channel; refunds are processed only as Credit balance returns within the Service.

Exceptions:

  • The Credits were never delivered to your account after a confirmed payment (a system error). Contact support immediately with the transaction reference.
  • Duplicate top-up due to a verified technical mistake on our side.

6. Disputes

If you believe a refund decision was unfair, you may appeal by replying to the support ticket with additional evidence or context. Decisions on appeal are final.

We do not handle credit-card chargebacks because we do not process card payments directly. If you have a billing dispute, contact support first — we resolve almost all genuine disputes in the user's favor within 48 hours.

7. Processing Time

  • Approved refunds to Credit balance: within 24 hours of decision (usually within minutes once the admin clicks "refund").
  • First admin reply on a ticket: target within 48 hours.

8. Contact

For refund questions or to open a refund ticket: [email protected] (or use the in-tool / dashboard ticket form).